Bg365 Privacy Policy — your information is completely safe with us

When you create an account and use our services at bg365, we collect certain necessary information. This process is completely transparent and is done solely to provide you with the best experience.

Personal Identity Information:

• Full name, date of birth, and gender
• Email address and mobile number
• Current and permanent address
• National ID or passport number (for KYC verification)

Financial Information:

• BKash, Nagad, or Rocket number (for payment processing)
• Transaction history & amounts
• Deposit & Withdrawal Records

Technical Information:

• IP address, device information & browser type
• Login time, location & session data
• Your activity and navigation patterns on the platform

Bg365 uses collected data solely for specific, legitimate purposes. Your information is never used in any way that violates this privacy policy.

Bg365 uses your information to improve service quality, deliver a personalized experience, and prevent fraudulent activity. If you have any objection to a particular use of your data, please contact our support team.

Bg365 uses cookies on its website to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of cookies used by bg365:

• Essential Cookies: Required for login sessions, security tokens & core functionality. Disabling these will prevent the site from working properly.
• Performance Cookies: Used to monitor site speed and performance. All data is collected anonymously.
• Functionality Cookies: Used to remember your preferences, language settings, and customizations.
• Analytics Cookies: Analyzes site usage statistics to improve our services.

Bg365 never sells your personal information to advertisers or unknown third parties. However, in limited circumstances, data may be shared with trusted partners:

• Payment Providers: bKash, Nagad, Rocket — only the information necessary to process transactions.
• Identity Verification Authority: Limited information for KYC and age verification purposes.
• Legal Authorities: Upon a valid court order or regulatory authority request.
• Technology Service Providers: Cloud storage and cybersecurity — covered under strict confidentiality agreements.

If any third party contacts you claiming to be bg365 and requests your information, stay alert and notify our support team.

Bg365 does not retain your data longer than necessary. A defined retention period is set for each category of information.

• Account Information: For the duration of active account and up to 5 years after closure
• Financial Transaction Records: Up to 7 years as required by law
• KYC Documents: 5 years from the date of verification
• Login & Session Logs: Up to 90 days
• Cookie Data: At end of session or up to 1 year
• Support Conversations: Up to 2 years after the issue is resolved

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

As a bg365 member, you have several important rights over your own data. We respect these rights and process any request within 30 days.

Bg365 strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

• Age is verified at registration, and additional proof may be requested in cases of suspicion
• If a minor's information is collected by mistake, it will be deleted immediately upon a parent or guardian's request
• Parents concerned about their child's gaming activity can contact bg365 support directly

Bg365 uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, 24 hours a day.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption
• Two-Factor Authentication (2FA): Additional security layer at login
• Firewall Protection: Advanced firewall to prevent unauthorized access
• Regular Security Audits: Regular Audits by Third-Party Experts
• Data Backup: Encrypted backups are stored on a daily basis
• Anti-Fraud System: Suspicious transactions are flagged automatically

Bg365 may update this privacy policy to keep pace with changes in technology, law, and business practices. We notify members before any significant changes take effect.

• A notice will be sent to your registered email address for any significant changes
• The latest version will always be available on this page
• Continued use of bg365 after any changes will be considered acceptance of the updated policy
• If you do not agree to the updated policy, you may request to close your account

For any privacy-related questions, concerns, or complaints, please contact the dedicated bg365 Privacy Team.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Typically within 24-48 hours

Once a complaint is submitted, bg365 will investigate and inform you of the outcome within 30 business days. Urgent matters are addressed more promptly.